Return Policy

We pride ourselves on the merchandise we carry and the classes we offer. We truly appreciate your business and want to ensure your shopping experience with us is easy and pleasant. If your questions are not answered on this webpage, please feel free to contact us by email at info@shopthehaven.com or call us at (818) 380-3111. All messages will be returned on or before the next business day.

class & workshop policy
A Mother’s Haven Class Refund Policy: Withdraw more than 6 days before the start date is eligible for a refund less a $25 administration fee. Withdrawal less than 5 days prior to start date forfeits payment. Classes are non-transferable for merchandise.

Mothers’ Gathering Make-up Policy & Schedule Changes: There are no make-ups allowed in Mothers’ Gathering sessions. Prior to enrollment if you know you will not be able to attend certain dates, up to two classes can be prorated off your session. Classes may be added or canceled based on enrollment. Thank you for your understanding!

Class Make-up Policy & Schedule Changes: Make-ups 30 days after class or session is over will not be honored. Please call in advance to schedule a make-up. Make-ups scheduled but not attended will be forfeited. Classes are non-transferable for merchandise. Cancellations less than 24 hours prior to a class forfeits class. Classes may be added or canceled based on enrollment. Thank you for your understanding!

Yoga Make-up Policy & Schedule Changes: Make-ups 30 days after class or session is over will not be honored. Please call in advance to schedule a make-up. Make-ups scheduled but not attended will be forfeited. Yoga classes are non-transferable for merchandise and/or other classes. Cancellations less than 24 hours prior to a class forfeits class. Classes may be added or canceled based on enrollment. Series expire one year after purchase date. Thank you for your understanding!

A Mother’s Haven Sick Policy: We do not allow children in class who are sick and/or contagious. We encourage parents to call us if they have questions about incubation periods and symptoms.

A Mother’s Haven Classroom Policy: Please be kind & leave your shoes & food behind. Socks are required. Guests are not allowed (unless authorized by instructor).

product exchanges
We will gladly exchange an item as long as it has not been used, worn, washed, or altered, and has the original tags attached and in its original packaging and condition within 30 days of purchase. If you need a different size or color of the item you purchased, please call or email us with your request along with your original order number. When we receive your request, we will charge your card for the new item as soon as it ships out and we will issue a refund for the item you are returning as soon as we receive it. Please remember, since we are a specialty boutique, some of our items are one of a kind or specialty seasonal and not reorderable, we cannot guarantee that the item size or color you want will be available. Please let us know as soon as possible if you would like to make an exchange and we will do our best to accommodate you. Please email us at info@shopthehaven.com or call us at (818) 380-3111 for additional information.

product returns
We take pride in all our products, and want you to be thrilled with your purchase from A Mother’s Haven. However, if for any reason you aren’t completely satisfied, we will do our best to make it easy to get exactly what you want.

All returns may be made in our store or via mail, whichever is most convenient for you. Non-sale merchandise in new or unused condition in it’s original packaging may be returned with your receipt or packing slip up to 30 days from the purchase date for store credit (less shipping costs and surcharges). All gift returns may be for store credit only; no cash refunds are available. Sale merchandise in new or unused condition are final sale and may not be returned. We reserve the right to refuse to accept the return of any item that appears to have been used, worn, or washed prior to return. Please email us at info@shopthehaven.com or call us at (818) 380-3111 for additional information.

Please send or bring returns to us at the following address:
Attn: A Mother’s Haven Returns
16101 Ventura Blvd., Suite 230
Encino, CA. 91436
Customers are responsible for return shipping costs.


final sale items
We’re sorry, but for hygienic reasons, we can’t accept returns on: undergarments, skin care, personal use products such as baby bottles, breastpumps, breastpump parts or accessories, breastpads, and bathing suits.

Also, all sale, customized, special order, furniture, and drop-shipped purchases are FINAL SALES (no returns).

out-of-stock items
We try our best to keep the website up-to-date, however, certain items sell out before we are able to update the site. In the event of that happening, we will contact you by phone or email to let you know that the item is out of stock and when we are expecting a new shipment. Keep in mind, that as we are a small boutique and carry many unique items and clothing that is cut to order, we might not always be able to re-order an out of stock item. In that case, we will issue you a refund immediately.

We want you to be thrilled with your purchase, so if you have any questions, we are here for you! Please email us at info@shopthehaven.com or call us at (818) 380-3111 for additional information.

product prices
In the event of a pricing error on the website, A Mother’s Haven reserves the right to cancel any orders resulting from such pricing errors.